Manager, Customer Support

Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them Lead, coach, and develop …