Betriebsinformatikerin/Betriebsinformatiker mit Fokus IT Service Management (w/m/d) 80 - 100%

2nd-level support for specialized applications: analysis and handling of complex support cases, reproduction, documentation, and case-closing solution in collaboration with Bison or other partners Recording, evaluation, and prioritization of technical requirements from the areas Support of employees in IT service as well as conducting training on application-related topics Coordination of incidents, changes, and releases - operational implementation by Bison; control, prioritization, and monitor…